FAQs
How do I use Tinnitus Masking mode all night long?
When the hearing aids are in Bluetooth mode, they will only get about 5-6 hours of working time. However, if you take them out of Bluetooth mode by following the instructions below, you should get up to 15 hours of use. Go to Bluetooth Settings on ...
What size are the wax guards for the QV Pro hearing aids?
The QV Pro hearing aid wax guard dimensions are 1.9mm in diameter and 1.8mm deep. Attached is a diagram with more specific dimensions.
Bluetooth keeps disconnecting
If the Bluetooth connection with your phone keeps disconnecting we would suggest restarting everything by following these steps... Put the hearing aids back into the charging case (they will shut down) Restart your phone. In your phone, turn ...
Hearivo QV Pro – What’s In The Box
Here's What's Included When you open your new Hearivo hearing aids you will find the following items in the box... 1 - Pair of Hearivo QV Pro hearing aids 1 - Portable charging case 2 pairs of open cap, 4 pairs of closed ear domes 1 - Type-C to USB ...
I have small ear canals. Will these hearing aids work for me?
If your ear canals are very small, like a child's size, then these hearing aids will probably not work for you.
How large are the hearing aids?
They measure 1.375" height X .25" wide X .5" depth. They weight just 5.0 grams.
Why is there a light on the hearing aids that keeps flashing/blinking?
When the hearing aids are in Bluetooth mode, the toggle button light will flash/blink once every 6 seconds or so to indicate that they are connected using Bluetooth. They will stop flashing after about 30 seconds. They will not flash when in Hearing ...
How do I reset the app settings?
Open the ForSound app, tap the "Home" button at the bottom, then the "More" button (4 squares icon) in upper right, then tap the "Reset" button, and the "Reset" button again.
How do I listen to music or calls?
To listen to music or make calls on your phone, on the hearing aids press and hold the lower toggle button for 3 seconds to switch between hearing aid mode and music mode. To answer a call, click the answer button on your phone and they will connect.
How do I turn the hearing aids on and off?
To turn the hearing aids on, simply remove them from the charging case and they will automatically turn on. To turn them off, place them in the charging case.
Why won't the hearing aids charge?
If your hearing aids are not charging, please try the following... Be sure to remove the blue tabbed stickers from the charging ports on the hearing aids. Clean the charging ports on both the hearing aids and the charging case. Be sure the hearing ...
Are the QV Pro hearing aids for severe hearing loss?
These are NOT for severe hearing loss. We recommend these for mild-to-moderate hearing loss.
Where do I download the app?
You can download the "FORSOUND" app from Apple App Store and Google Play.
Hearivo QV Pro – How to Pair Bluetooth and Use Sound Control App
Pairing To Bluetooth - To pair your smartphone to the Hearivo Vio Pro hearing aids follow these steps... In your phone's Bluetooth Settings, turn on Bluetooth. Take the hearing aids out of the case. They should automatically pair to Bluetooth. In ...
Hearivo QV Pro – How To Wear & Adjust Your Hearing Aids
Clean Your Ears Before Wearing - Please use a cotton swab to clean your ear canal before trying on the hearing aid. If there is too much wax build-up in your ear, it will block the sound and may force the hearing aid not to work properly. 1. Choose ...
Hearivo QV Pro – How To Charge Your Hearing Aids
1. Remove the protective sticker - When you first remove the hearing aids from the charging case you will notice a clear sticker (with a blue tip) over the charging ports. Remove the sticker before charging the hearing aids in the charging case. ...
Is the Hearivo QV Pro hearing aid Bluetooth enabled?
Yes, the QV Pro is Bluetooth-enabled