FAQs
Bluetooth keeps disconnecting
If the Bluetooth connection with your phone keeps disconnecting we would suggest restarting everything by following these steps... Put the hearing aids back into the charging case (they will shut down) Restart your phone. In your phone, turn ...
I have small ear canals. Will these hearing aids work for me?
If your ear canals are very small, like a child's size, then these hearing aids will probably not work for you.
How large are the hearing aids?
Each hearing aid measures 0.75″L x 0.5″W x 0.75″D and weighs just 3.0 grams.
How do I listen to music or calls?
To listen to music or make calls on your phone, on the hearing aids press and hold the lower toggle button for 3 seconds to switch between hearing aid mode and music mode. To answer a call, click the answer button on your phone and they will connect.
How do I turn the hearing aids on and off?
To turn the hearing aids on, put them in your ears and they will automatically turn on. To turn them off, take them out of your ears. Or, press the multi-function button for 6 seconds to turn them on/off.
Why won't the hearing aids charge?
If your hearing aids are not charging, please try the following... Be sure to remove the blue tabbed stickers from the charging ports on the hearing aids. Clean the charging ports on both the hearing aids and the charging case. Be sure the hearing ...
Are these for severe hearing loss?
These are NOT for severe hearing loss. We recommend these for mild-to-moderate hearing loss.
How do I connect to Bluetooth?
In your smartphone go to Settings, Bluetooth settings, look for "1120", and tap the "Connect" button.
Where do I download the app?
You can download the "FORSOUND" app from Apple App Store and Google Play.
Hearivo QX Pro – How To Charge Your Hearing Aids
1. Remove the protective sticker When you first remove the hearing aids from the charging case you will notice a clear sticker (with a blue tip) over the charging ports. Remove the sticker before charging the hearing aids in the charging case. Place ...
Hearivo QX Pro – How To Wear & Adjust Your Hearing Aids
Clean Your Ears Before Wearing - Please use a cotton swab to clean your ear canal before trying on the hearing aid. If there is too much wax build-up in your ear, it will block the sound and may force the hearing aid not to work properly. 1. Choose ...
Hearivo QX Pro – How To Charge Your Hearing Aids
1. Remove the protective sticker When you first remove the hearing aids from the charging case you will notice a clear sticker (with a blue tip) over the charging ports. Remove the sticker before charging the hearing aids in the charging case. Place ...
Hearivo QX Pro – How to Pair Bluetooth and Use Sound Control App
Pairing To Bluetooth To pair your smartphone to the Hearivo Vio Pro hearing aids follow these steps... In your phone's Bluetooth Settings, turn on Bluetooth. Take the hearing aids out of the case. They should automatically pair to Bluetooth. In your ...