If the Bluetooth connection with your phone keeps disconnecting we would suggest restarting everything by following these steps...
- Put the hearing aids back into the charging case (they will shut down)
- Restart your phone.
- In your phone, turn Bluetooth off.
- Then turn Bluetooth on.
- Take the hearing aids out of the charging case.
- In your phone, open Bluetooth settings, and connect to the hearing aids.
- In your phone, open the App and pair to the hearing aids.
Also, please be sure there are no other Bluetooth devices that may be conflicting with the hearing aids. I would recommend turning off all other devices and then turn them on one-by-one to see which device may be causing the conflict. Then keep that device off when using the hearing aids.