Troubleshooting
You hear white noise or static
If you hear a white noise or static sound, press and hold down the top toggle button for 3 seconds to change to a different sound mode. The current sound mode may be incompatible with the environment you're in.
Tinnitus Not Cured
The Tinnitus Mode on these hearing will NOT cure tinnitus and is meant only to mask the symptoms of tinnitus. Tinnitus is not curable, but the Tinnitus Mode on these hearing aids uses white noise to help reduce the symptoms of tinnitus for some ...
Can't Hear Music or Phone
On the top of hearing aids, press and hold the lower toggle button for 3 seconds to switch between hearing aid mode and music/phone mode. It will say "hearing mode" or "music mode".
Bluetooth Not Working
Take hearing aids out of the charging case. Open the Bluetooth settings in your phone. Search for "5118L" and tap on it to connect. It should say "Connected". If not, restart your phone and try again.
Short Battery Life
For the longest battery life, be sure the hearing aids are NOT in Bluetooth mode (should get up to 15 hours use). From your phone, go to Settings/Bluetooth settings, look for "5118L", disconnect from that device. If that doesn't work, try the ...
No Sound (Intermittent Sound)
Remove the protective sticker from charging port on hearing aid. Be sure hearing aid is fully charged. Increase the volume level. Clean the device and/or replace the domes.
Hearing Feedback & Screeching
If you're getting a lot of feedback we suggest the following... Re-adjust the receiving/ear domes in your ear, make sure they're in the correct position. Try a different sized ear dome (Accessory Kit includes several different sized ear domes). Turn ...