Recent Articles
Everything sounds very loud...
If everything sounds loud when wearing the hearing aids, please try the following... Lower the volume - Press the toggle button down to lower the volume. Change the Sound Mode - Press and hold the top toggle button for 3 seconds to change sound mode ...
Hearing aids not holding a charge...
If your hearing aids are not holding a charge, please try the following... Unplug the charging cable from the charging case. Then plug it back into the case. Make sure you hear a clicking sound to confirm proper connection. Sometimes the cable ...
How to return a product...
NOTE: If you're having technical issues with the product, please be sure to review all of the articles in our support knowledge base before starting the return process. If you would like to return one of our products, please visit the Product Return ...
Working time is not as advertised
To get the most battery life we recommend making sure the hearing aids are disconnected from Bluetooth by following the steps below... Put the hearing aids back into the charging case (they will shut down) Open Bluetooth Settings on your phone Look ...
How do I use Tinnitus Masking mode all night long?
When the hearing aids are in Bluetooth mode, they will only get about 5-6 hours of working time. However, if you take them out of Bluetooth mode by following the instructions below, you should get up to 15 hours of use. Go to Bluetooth Settings on ...